Reference

Terms and Conditions for PK 10

These terms set out what you agree to when you access PK 10 — covering account use, deposits via bKash, Nagad or Rocket, withdrawal conditions, and how disputes are handled. Access depends on your local law and whether your region is eligible.

Account EligibilityPayment RulesWithdrawal ConditionsDispute ProcessJurisdiction Notice
PK 10 Terms and Conditions for PK 10
CONTACT PATHS

Reach Us About These Terms

If you have a question about how these terms apply to your account — a payment dispute, a suspension notice, or a request to close your account — use one of the contact paths below. We handle terms-related queries separately from general lobby support so they reach the right team faster.

Live Chat Open the chat widget from any page on PK 10 to raise a terms or account query directly with our support team.
Email Support Send a detailed account query to our support address listed in your account settings for a written record of the exchange.
Account Help Centre The Help Centre at PK 10 covers common terms questions — account closure, wallet verification steps, and dispute timelines.
HOW WE OPERATE

Account Security and Data Handling

We hold your account data only as long as your account is active or as required to resolve any open dispute. You can request a copy of the data we hold or ask us to close your account by contacting support — both requests are handled within a reasonable timeframe. Wallet details linked to bKash, Nagad, or Rocket are stored in encrypted form and used only for payment verification.

Data Retention

Account data is kept while your account is active and for a reasonable period after closure to cover any unresolved disputes or regulatory requirements.

Payment Security

Wallet identifiers for bKash, Nagad, and Rocket are encrypted at rest. We do not store full transaction credentials beyond what verification requires.

Account Access

You can request your account data or ask for deletion through our support channel. We confirm receipt and act within a reasonable window.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment conditions, and eligibility. If your question is not here, contact support directly.

You must be of legal age in your jurisdiction and in a region where accessing this service is permitted under local law. We do not verify regional eligibility on your behalf.

Contact support with your transaction reference number. We check the payment confirmation on our end and credit the wallet manually if the transfer cleared but was not matched automatically.

No. These terms permit one account per person. Duplicate accounts are subject to suspension and any balance held pending review until the situation is resolved.

Contact support through live chat or email and request account closure. Any verified balance is returned to your registered Rocket, Nagad, or bKash wallet before the account is closed.

Send a data request through our support email. We confirm receipt and provide a summary of the account data we hold within a reasonable timeframe.

We do not make specific legal-jurisdiction claims here. Access and use depend on your local law. If you are unsure whether using this service is permitted where you are, seek local legal advice before proceeding.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.