Reference

Terms, Eligibility and Your Rights

Access to PK 10 depends on your local law and the eligible regions we serve — read these terms carefully before using the platform. Payments through bKash, Nagad, and Rocket are subject to the same eligibility rules as the rest of the service.

Jurisdiction-Dependent AccessAccount Eligibility RulesBangladesh Region ConditionsLive casino and slots
PK 10 Terms, Eligibility and Your Rights
LEGAL CONTACT PATHS

Reach Us on Legal Matters

Live Chat Open the chat widget from any page in your account area. For legal queries, select the account or eligibility topic so the right team picks it up without delay.
Email Support Send detailed legal or eligibility questions to our support address. Include your registered account details so we can locate your record and respond accurately.
Account Help Centre The Help Centre inside your account holds the full legal agreement, jurisdiction notes, and step-by-step guidance on submitting a formal request or complaint.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Data Handling

We collect only what is needed to operate your account — name, contact details, and payment records from bKash, Nagad, or Rocket transactions. We do not sell this data to third parties.

Cookie Use

Cookies on PK 10 manage session state and basic analytics. You can adjust cookie preferences from the settings link in the site footer at any time without losing your account access.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the lock-account option in settings or contact support immediately.

Data Retention and Requests

Account data is retained for the period required by applicable law. To request a copy of your data or ask for deletion, submit a written request through the Help Centre or email support.

Common Questions on Legal Terms

Eligibility depends on your local law and the regions we currently serve. You must meet the minimum age set by your jurisdiction and confirm that online gaming is permitted where you are located.

You are required to stop using the service and notify support. We will review your account balance and handle it according to the terms in your account agreement, which you can access after logging in.

Submit a written data request through the Help Centre inside your account, or send it to our support email. Include your registered account details so we can locate and process your request accurately.

Yes. Send a deletion request through the Help Centre or by email. We will process it subject to any retention obligations under applicable law, and confirm the outcome in writing.

We do not sell payment data. Transaction records are used only to operate your account and meet legal obligations. Payment processors handle transfers under their own privacy terms.

Start with live chat or email support, selecting the account or eligibility topic. If the matter is unresolved, the Help Centre explains the next steps for a formal complaint process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.